VBVoice

IVR or Interactive Voice Response is a program utilized by several organizations and companies which allows customers to connect with the company database with the help of a telephonic interaction with an automated speech recognition system and which includes multiple services which can assist the users in a variety of ways. Service organizations such as banks and mobile network companies benefit the most from this utility as they are in receipt of large call volumes usually which can comprise queries, complaints and even suggestions. Further, IVR responses also illustrate the amount of call flow coming in some of the most common usages includes credit card services along with telephone banking and televoting as well. In order to enhance such procedures, the launch of a tool like VBVoice 7 can enhance the work of IVR systems and streamlines procedures for an organization.

VBVoice 7 upon launch opens with a neatly organized and systematically working interface with the chief options placed at the top pane and the left panel showing the toolbar which includes components and menu and several other options to make it simpler and more compatible. This powerful and enhanced utility works easily for the user to further automate things for the caller and provide a strong support to the organization. This development toolkit helps the user in creating constructive inbound and outbound call solutions which comprises of automated payment making and auto attendants and even filing fax applications and notifications. This novel IVR application has been deployed in several industries and builds a user friendly call flow environment with state of the art technology which includes speech recognition and conversion of text into speech.

To conclude, VBVoice 7 can work as an efficient and enhanced utility that works easily to support and work for several organizations and hence gets a rating of 3.5 points for its utility value.

Pronexus VBVoice Interactive Voice Response (IVR) software is a powerful, rapid application development toolkit for IVR solutions. VBVoice enables the creation of feature-rich inbound and outbound IVR solutions including auto-attendants, automated payments, fax applications, notifications, polling and surveys, just to name a few. IVR applications built with VBVoice have been deployed in numerous industries from banking to government, healthcare, insurance and utilities.
The VBVoice IVR toolkit integrates with Microsoft Visual Studio and combines an easy-to-use visual call flow environment with fully programmable controls and state-of-the art options that include speech recognition and text-to-speech. Since its release in 1994, the VBVoice IVR solution has gained tremendous industry recognition, winning Internet Telephony Product of the Year for 14 consecutive years, the 2009 World's Communication Conference award for Best Development Tool and the 2009 Internet Telephony Excellence award.